If something isn’t right or you just change your mind, don’t sweat it, we are happy to accept a return. Please read below for all of the details you need to know.
To return your online purchase for a refund, simply head into a store that stocks the brand you’ve purchased. If that’s not possible, you can also return them for a refund via post. Please note that in store purchases must be returned or exchanged in store and cannot be returned via post as it all gets a little tricky for everyone.
Head to Hardened Soul/contact and fill in your details. Then print out a postage label. Complete the return form that would have come with your order, pack the item(s) for return with the return form in a box or satchel, attach the postage label and head to your local post office. Once we receive the package and confirm that it meets the Returns Policy, we’ll process your refund and send you an email to let you know – that’s handy! The refund will appear in your bank account in about 3-5 days after you hear from us. If there are any issues or your return doesn’t meet our policy, we’ll contact you and we can send your parcel back to you, but we’ll chat about it first.
If you change your mind about the products you have purchased from we can refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:
If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning.
For more details about how to contact us, please visit our Contact page.
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